Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@tibbory.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Unless the item arrived defective or incorrect, the customer is responsible for return shipping costs.

You can always reach us with any return questions at support@tibbory.com.

Damages and issues
Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right at our cost.

Exceptions / non-returnable items
Certain items can't be returned, including gift cards, final-sale or clearance items, and personalized items. Hygiene-sensitive products (such as grooming tools) can't be returned once used. If you're not sure whether your item qualifies, contact us before purchasing.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We'll notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, contact us at support@tibbory.com.